Mandatory Unboxing Video Requirement

Continuous 360-Degree Video

Customers must record a clear, continuous, and uncut unboxing video while opening the shipment parcel. The video must show the outer shipping label, intact sealing tape, and the physical condition of the product upon removal.

Claims Condition

Any claims regarding missing items, physical transit damage, or wrong product received will strictly NOT be entertained without an unedited unboxing video submitted within 24 hours of delivery.

Old / Refurbished Laptop & PC Warranty (6 Months)

7-Day Testing Replacement

Refurbished laptops and desktops carry a 7-day initial testing replacement window. If a verified non-repairable major hardware malfunction arises within 7 days, an equivalent replacement unit will be issued.

6-Month Hardware Service Warranty

Beyond 7 days, devices are covered under TrueFixo's 6-Month Hardware Warranty for diagnosis and component-level repair. Batteries and chargers carry a 1-month limited backup coverage.

Cosmetic Grading

Pre-owned devices undergo comprehensive operational testing. Minor signs of prior handling or light cosmetic marks do not qualify as technical defects.

Brand New Systems & Laptops Direct Manufacturer Warranty

Brand new laptops and desktops carry direct brand OEM warranty (HP, Dell, Lenovo, Asus, Acer, etc.) ranging from 1 to 3 years. Service is availed through authorized brand centers using the tax invoice.

IT Accessories & Peripherals

Replacement Window

Accessories (RAM, SSD, chargers, keyboards, mouse, etc.) are eligible for replacement within 3 to 5 business days solely for verified manufacturing defects.

Original Packing Required

Items must be returned with complete original packaging, barcodes, and included accessories intact.

Strict 'No Cash Refund' Policy

Settlement Hierarchy

Products once sold and delivered are non-refundable in cash. Valid hardware issues are resolved strictly through:

No Buyer's Remorse

Returns or cancellations based on 'change of mind' or 'no longer needed' are strictly impermissible.

Warranty Void / Exclusions

Immediate Forfeiture

Warranty stands void if the device suffers:

• (a) Physical cracks, drops, or broken ports
• (b) Liquid spillages or moisture damage
• (c) High electrical power surges or lightning burnouts
• (d) Repairs attempted by unauthorized third-party technicians
• (e) Broken or tampered TrueFixo warranty seal stickers
• (f) Software glitches, OS corruption, or virus infections