TRUEFIXO IT SERVICES & RETAIL
ANNUAL MAINTENANCE CONTRACT (AMC) TERMS & POLICY
Covering Computers, Laptops, CCTV, Printers & Other IT Equipment
Scope of Covered Assets
IT Equipment Scope: This AMC policy governs maintenance, diagnostics, and breakdown support services for Computers, Laptops, CCTV Surveillance Systems, Printers, and other IT infrastructure approved in the contract inventory schedule.
AMC Activation Protocol
Mandatory Pre-requisites: Every AMC becomes active only after the successful completion of:
- Free site inspection
- Device verification
- Full payment confirmation
Service Plans & Coverage Tiers
Coverage: Inspection & diagnosis, dust cleaning, software health check, performance optimization, and paid repair support.
Spare parts and physical/liquid damage are not covered.
Coverage: Scheduled preventive maintenance, on-site engineer visits, Computer/Laptop/CCTV support, and 50% spare parts support as approved in the quotation.
Coverage: Unlimited service visits, priority engineer support, and comprehensive hardware support for approved devices after inspection.
General Terms & Conditions
Genuine Parts Availability & Replacement Policy
OEM Replacement Policy: TrueFixo will always try to use the same brand/OEM replacement part. If the original brand part is unavailable, discontinued, or delayed, TrueFixo may install a compatible quality-tested part from another reputable brand with the customer's prior approval. Pricing and warranty may vary depending on the selected replacement brand.
Service Booking & Helpdesk
Helpdesk Contacts: To lodge an AMC service call or breakdown visit:
TRUEFIXO IT SERVICES
For AMC service requests, technical support, inspections and breakdown assistance, contact our helpdesk.