PRIVACY & DATA PROTECTION
TRUEFIXO IT SERVICES & RETAIL
PRIVACY POLICY & DATA PROTECTION DISCLOSURE
Compliant with DPDP Act, 2023 & IT Act, 2000
01
Core Privacy Commitment
Commitment:
TrueFixo IT Services is committed to safeguarding customer data
in strict compliance with the Digital Personal Data Protection Act,
2023 (DPDP Act) and the Information Technology Act, 2000.
02
Information We Collect
Customer Identifiers:
Customer name, mobile number, email address, postal/delivery
address, and GSTIN (if applicable).
Billing & Telemetry:
Transaction reference IDs (UPI/NEFT/Cheque details) and device
hardware details (serial numbers, brand, specifications)
collected during invoicing and repair diagnosis.
03
Purpose & Legal Basis of Processing
Service Execution:
Generating GST-compliant invoices, processing warranty claims,
coordinating courier dispatches, and managing AMC service visits.
Zero Third-Party Sale:
We strictly DO NOT sell, rent, trade, or lease customer contact
lists or personal databases to any third-party marketing companies
or brokers.
04
Device Data Confidentiality & Sanitization
Pre-Owned Device Sanitization:
Every refurbished laptop or PC undergoes certified, secure
multi-pass data wiping prior to sale to guarantee no prior user
data remains.
Strict Confidentiality:
TrueFixo engineers use system diagnostic utilities exclusively to
test hardware integrity. We strictly do not open, view, copy, or
retain customer personal files, photos, or business databases.
100% Customer Backup Disclaimer:
Customers are solely responsible for backing up all personal and
business data before submitting devices for repair, upgrade, or
return testing. TrueFixo bears no legal or financial liability for
accidental data loss.
05
Data Security & Retention
Security Safeguards:
We implement role-based access controls, encrypted databases,
and physical security measures to protect against unauthorized
data disclosure or alteration.
Retention:
Records are retained strictly for the duration necessary to
satisfy warranty commitments and statutory Indian taxation/GST
compliance.
06
Data Principal Rights & Contact Officer
Contact Officer:
For privacy queries or data correction requests, contact:
- Data Protection Officer: TrueFixo IT Services
- Email: privacy@truefixo.com / support@truefixo.com
- Helpline: +91-XXXXXXXXXX
- Registered Office: [Insert Complete Business Address]